Support Can't have tours on a different page

Discussion in '[HA] Site Tour and Hint' started by Satix, May 20, 2017.

  1. Satix

    Satix New Member Site Tour & Hint XF License Validated

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    No problem. Let me know if you need anything to help figure the issue out.
     
  2. Dadparvar

    Dadparvar is a Verified MemberDadparvar Administrator Staff Member XF License Validated

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    Sure. I checked again but couldn't reproduce it on any other site than yours.

    I asked one of my friends who is pro in server related issues. He also has the tour. I'm waiting for his answer to see if he has any suggestion. Maybe something related to server side, such as cache or cdn and so...
     
  3. Satix

    Satix New Member Site Tour & Hint XF License Validated

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    I haven't had any issues with the cache or CND yet, but I did think about a potential work around that could also make the add-on a bit easier to use. I'm not sure how much work is needed, though.

    Would adding tour categories work? For example, the admin page could do this:
    "Tour Category 1 - Home Page
    Tour 1 - display order: 1
    Tour 2 - display order: 2
    Tour 3 - display order: 3

    Tour Category 2 - Shop Page
    Tour 1 - display order: 1
    Tour 2 - display order: 2
    Tour 3 - display order: 3"

    In theory, this could help the issue I'm having and help organize things for people who need many tours.

    Do you think this would work?
     
  4. Dadparvar

    Dadparvar is a Verified MemberDadparvar Administrator Staff Member XF License Validated

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    although I like that idea and may add it later, but that will not solve your problem. I need to first find a way and see what is problem with your site.

    (any way, you can post that suggestion in another thread with Suggestion prefix so that I don't forget it)
     
  5. Satix

    Satix New Member Site Tour & Hint XF License Validated

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    I posted it as a suggestion. :)

    Thank you for keeping me updated and for responding so fast.
     
  6. Satix

    Satix New Member Site Tour & Hint XF License Validated

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    Any updates on this? We are still having the issue. :(
     
  7. Dadparvar

    Dadparvar is a Verified MemberDadparvar Administrator Staff Member XF License Validated

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    I'll send you a new version now, and test it and let me know if that fixes the problem or not please?

    We will make it works today.
     
  8. Satix

    Satix New Member Site Tour & Hint XF License Validated

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    Unfortunately it didn't work. I think you still have the admin login?
     
  9. Dadparvar

    Dadparvar is a Verified MemberDadparvar Administrator Staff Member XF License Validated

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    I should have. But I have no access to upload new files. Also the debug mode is not ènabled on your site.

    I'll come and bring a new version in next 1 or 2 hours. Hope that one helps.
     
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  10. Satix

    Satix New Member Site Tour & Hint XF License Validated

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    Hey, I never heard back from you. :( If this isn't able to be fixed, could I please remove the addon from my site and get a refund on this?
     
  11. Dadparvar

    Dadparvar is a Verified MemberDadparvar Administrator Staff Member XF License Validated

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    Well, I posted you a newer version in PM and asked you to let me know the result. But I never heard anything. (a version after the one that you tested and told me the result. I still see that you didn't download it even. I gave it in June 10)

    That should be fixed. Although its a problem with 3rd party add-ons, but I will fix it cause my customers are using 3rd party add-ons as well.
     
  12. Satix

    Satix New Member Site Tour & Hint XF License Validated

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    I'm sorry - you're right! I didn't see an email for the PM for some reason. I updated the addon and will start testing it now. Sorry again!